Legal
Cancellation & Refund Policy
PublicView Pro is month to month. You can cancel in the Stripe customer portal without contacting support.
Last updated July 31, 2026
How to cancel
Open Billing from your PublicView account, select “Manage billing,” and cancel in the secure Stripe portal. The portal records your cancellation and shows the applicable access end date. If the portal is unavailable, contact support from the email associated with your account before the renewal date.
During the three-day trial
If you cancel during the trial, you keep access only through the confirmed trial end. Cancel before the first-charge date shown by Stripe to avoid the monthly charge. Deleting the app, not using the service, or abandoning an account does not cancel a subscription.
After a paid renewal
Cancellation defaults to the end of the current billing cycle. You keep access through the paid-through date recorded in your billing status. We do not automatically prorate or refund unused time.
Failed payments
When a subscription becomes past due, authenticated workspace access is blocked immediately. Use the Stripe portal to update the payment method. Access resumes only after Autumn confirms a valid entitlement; PublicView does not extend an expired period when a billing provider is unavailable.
Refund requests
All sales are final except where required by law or where PublicView approves an exceptional refund. Requests must include the account email and charge date and should be submitted promptly. Approved refunds are processed manually through Stripe to the original payment method; bank processing time varies. Disputes and chargebacks are reviewed through Stripe.
Taxes and price changes
Displayed prices exclude taxes unless checkout states otherwise. Any prospective price change will be communicated as required before it affects a future renewal.